Upon delivery or receipt of any item supplied by AP Decor & Furnishing, the customer shall inspect the goods for any visible damage, defect, shortage, or discrepancy before accepting the delivery. Any such issue must be immediately brought to the attention of the Company's salesperson or authorized representative present at the time of delivery.
Upon making any payment, the customer must provide the applicable Transaction ID / UTR / payment confirmation to the Company's official WhatsApp number +91 6291098292, Official Landline: +91 33 4814 9992,or official email address apdecorandfurnishing@gmail.com.
Payment shall be treated as officially acknowledged by the Company only after verification of the transaction. The Company shall not be responsible for any payment for which valid transaction details or proof has not been provided.
Delivery, transportation, loading, unloading, carrying, and other applicable logistics charges shall be determined according to the delivery location, distance, quantity, weight, and nature of the goods.
The Company's salesperson or authorized representative shall inform the customer of the applicable delivery/carrying charges before delivery, wherever reasonably practicable.
Where such charges are paid directly in cash, applicable taxes may be treated differently from payments made through the Company's official bank account. If the customer requires the applicable delivery/carrying charges to be paid through the Company's official bank account, GST and other applicable statutory taxes shall be added wherever legally applicable.
Payments shall be accepted only through the following authorized modes:
No other payment method shall be recognized or entertained by the Company unless specifically authorized in writing by the Company.
Customers are advised to make payments only through the Company's officially communicated payment channels.
The customer must provide:
The customer shall be responsible for any delay, failed delivery, additional transportation cost, or other consequence arising from incorrect or incomplete information provided by the customer.
Labour, installation, fitting, mounting, assembly, dismantling, handling, or other service charges shall be applicable wherever required.
Such charges may vary depending upon the nature, quantity, complexity, location, and scope of work and shall be communicated by the Company or its authorized representative.
An order shall be considered confirmed only upon receipt and successful verification of 50% advance payment of the total order value, unless otherwise agreed in writing by the Company.
The advance amount shall constitute the booking/token amount against the confirmed order.
The balance amount shall be payable at or before the time of handover/delivery of the order, as communicated by the Company.
If a confirmed order is cancelled by the customer after order confirmation, the Company shall be entitled to deduct 30% of the total order value towards cancellation, administrative, procurement, production, processing, and related costs.
Subject to the applicable terms, the remaining eligible refund amount shall be processed within 7 working days from approval of the cancellation and completion of the Company's internal verification process.
At the time of delivery, the customer shall inspect the goods for cleanliness and visible condition.
If any item is found to be visibly unclean or not in an acceptable condition at the time of delivery, the customer must immediately inform the Company's authorized representative. Subject to verification, the Company shall take appropriate corrective action, including replacement where applicable.
If the customer identifies a defective or damaged item after delivery, the customer must immediately:
The Company shall inspect and verify the reported issue and, where the defect/damage is attributable to the Company and covered under the applicable terms, arrange appropriate replacement, repair, or other reasonable remedy.
Any complaint relating to damage, defect, shortage, incorrect item, or other discrepancy must be reported to the Company immediately upon discovery and, wherever possible, in the presence of the Company's delivery personnel, salesperson, or authorized representative.
Complaints submitted after acceptance of the goods without timely supporting evidence may not be entertained, particularly where the alleged issue could reasonably have been identified at the time of delivery.
After receipt of the required advance payment and confirmation of the order, the estimated delivery period shall generally be 7 to 15 working days, subject to product availability, customization requirements, production schedules, transportation, installation requirements, site conditions, and other circumstances beyond the Company's reasonable control.
The Company shall make reasonable efforts to complete delivery within the communicated timeline but shall not be liable for delays caused by circumstances beyond its reasonable control.
GST and other applicable statutory taxes shall be charged as per the prevailing applicable Government of India tax regulations and according to the nature and classification of the goods/services supplied.
The applicable GST rate may vary depending upon the material, product, service, or applicable tax classification. The final tax amount shall be reflected in the Company's applicable tax invoice.
Unless otherwise specifically stated in writing, each quotation issued by AP Decor & Furnishing shall remain valid for 7 calendar days from the date of quotation.
If the customer does not confirm the order within the validity period, the quoted prices, availability, discounts, and commercial terms may be revised without prior obligation on the Company. The Company reserves the right to issue a revised quotation after expiry of the validity period.
Upon completion of the applicable transaction and subject to statutory and Company procedures, the customer shall receive relevant documentation, which may include:
Documents shall be issued progressively in accordance with the stage of the order and applicable accounting and statutory requirements.
For customized, made-to-order, or specially procured products, minor variations in color, texture, pattern, dimensions, finish, grain, or appearance may occur due to manufacturing processes, natural materials, lighting conditions, screen/display differences, or material characteristics. Such reasonable variations shall not automatically be treated as defects.
The customer shall provide accurate measurements, specifications, site information, delivery details, access information, and other information required for execution of the order. The Company shall not be responsible for delays, additional costs, or fitting issues arising from inaccurate information, inaccessible premises, site restrictions, or changes requested by the customer after order confirmation.
Any modification to quantity, specification, design, material, colour, size, delivery location, or other order details after confirmation shall be subject to the Company's approval. Such changes may result in additional charges, revised delivery timelines, or revised commercial terms.
The Company shall not be held liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, transportation disruption, strikes, government restrictions, regulatory changes, shortage of materials, supplier delays, accidents, or other unforeseen circumstances.
For order-related communications, customers should use the Company's officially communicated contact details.
Customers are advised not to make payments to any person or account that has not been officially authorized or communicated by AP Decor & Furnishing.
Placement of an order, payment of advance/token money, acceptance of quotation, or acceptance of delivered goods shall constitute the customer's acknowledgment that the customer has read, understood, and accepted these Terms & Conditions, subject to applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising in connection with the order, supply, services, payment, or these Terms & Conditions shall, subject to applicable law and any mutually agreed dispute-resolution mechanism, be subject to the jurisdiction of the competent courts having jurisdiction over Kolkata, West Bengal.
AP Decor & Furnishing sincerely appreciates the customer's trust and business association.
We look forward to continuing our professional relationship and providing quality furnishing products and services for the customer's future requirements. Our team shall remain available to assist with future projects, orders, and furnishing requirements.
